DARTS (Dial-A-Ride Transportation Services)

DARTS is the federally mandated complementary paratransit service offered by Tar River Transit. The program provides transportation services to individuals with disabilities that are prevented from riding the regular accessible bus service offered by Tar River Transit.

Eligibility

Eligibility for the program is determined through an application process and an in-person assessment by a medical professional. The process of eligibility may take up to 21 days once the application is completed.

Any person with mental or visual impairments who, as a result, cannot “navigate the system” is eligible. This eligibility category includes people who cannot board, ride, or disembark from an accessible vehicle “without the assistance of another individual.” Any person who has a specific impairment-related condition which prevents them from getting to or from a stop or station is eligible.

To Apply

Methods to apply to the SNAP program:

• Online through a web form
• Download, print, and return DARTS Application PDF
• Pick up a SNAP application at the transit office.
• Call to request a DARTS application be mailed to you.

A completed application should be returned to the Tar River Transit Office in person or mailed to:

Tar River Transit
PO Box 1180
Rocky Mount, North Carolina 27802

What Happens Next?

The Transit Administrator will determine eligibility upon review of the completed application and the information collected by medical professional during the in-person assessment. Once the Transit Administrator has determined that the applicant is eligible, an approval packet is sent containing a DARTS Identification Card, program guidelines and other pertinent information related to the program.

Note: If the Transit Administrator determines that the individual is not eligible for the DARTS program, a denial letter is sent to the applicant. The applicant has sixty (60) days from receipt of the letter to appeal the decision to the Engineering Department Head responsible for oversight of Tar River Transit. The Engineering Department Head’s decision is final.

This service operates Monday through Saturday at the following times and costs:

Where to purchase tickets

Tickets can be purchased at the City of Rocky Mount Business Office located at 224 South Franklin Street or at the Transit Office located on the third floor of the downtown train station in Suite 315. DARTS tickets are non-refundable.